Frequently Asked Questions
At Butterfly India, we believe in nurturing talent and building champions. That’s why we actively sponsor table tennis players, clubs, and events across the country.
Related to Products
You can find original Butterfly products only on the website operated by the official India distributor of Butterfly products i.e. https://butterfly-india.com
Ensure that the product has a holographic sticker or serial number that verifies its authenticity. Purchase only from authorized retailers or the official website.
Butterfly products are designed with precision engineering, trusted by world-class athletes, and crafted for maximum performance and durability.
Yes, all Butterfly rubbers comply with ITTF regulations, making them suitable for professional tournaments.
Yes, you can choose from a variety of blades and rubbers to create a racket tailored to your playing style.
Related to Sponsorships
You can apply for sponsorship by filling out the application form on our website under the Sponsorships section.
We offer team sponsorships, individual sponsorships, league sponsorships, and state tournament sponsorships.
Applicants must demonstrate exceptional skills, a commitment to the sport, and a track record of participation in competitive events.
Yes, we support schools and academies through equipment donations and training programs.
Related to Shipping and Delivery
Orders are typically delivered within 5-7 business days, depending on your location.
Yes, a tracking link will be provided via email once your order has been shipped.
Currently, we only ship within India.
Please contact our customer support team with your order details for assistance.
Related to Returns and Exchanges
Returns are accepted within 7 days of delivery if the product is unused and in its original packaging.
To initiate a return or exchange, contact our customer support team and provide your order details.
Customized products and items purchased on clearance cannot be returned.
Refunds are processed within 7-10 business days after the returned item has been received and inspected.
Related to Becoming a Retailer
Fill out the retailer application form on our website and submit the required business documents for review.
Retailers gain access to exclusive products, competitive margins, and marketing support.
Yes, there is a minimum purchase requirement. Details will be provided upon approval.
Retailers must receive prior authorization to sell Butterfly products on online platforms.
Related to Offers and Discounts
Check the Special Offers section on our website for the latest discounts and promotions.
Yes, we offer special pricing for bulk orders. Contact our sales team for more details.
Yes, schools and clubs are eligible for discounted rates. Reach out to us for customized packages.
No, only one discount code can be applied per transaction.